Contract

[Christine102]

My 24-month contract will be ended in 16 Feb 2024, but now I am stay at China  and can’t contact with 150 because I didn’t Open the international roaming before I left UK. I won’t come back and I need to cancel the contract . what should I do? I can’t receive the message and cannot make a call by my ee phone number.

[XRaySpeX]

You may also write to them giving your 30-day notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE mobile number.

Your notice will be taken from when EE receive it.

[Christine102]

however, I guess there are less than 30days before the contract ends. Is it still work if I send the letter now?

[Christine102]

If the contract cannot cancelled, it means I need to pay for it in the following two years, but my  bank account will be closed  in 2024 and I can’t make the payment after that.

[XRaySpeX]

Yes, you can now give your notice at any time.

[Christine102]

I mean,now  it less than 30days (contract ends at 16.Feb.2024) and I need time to send the letter. Is the notice still work? And the cancellation will be succeeded?

[XRaySpeX]

Yes, it'll work at any time.

[Christine102]

As I have now left the UK, and no longer living at the address I previously left. When I write to your customer service, what should I put in my address? Is it my current address, or my previous address in the UK?

[Katie_B]

Hi @Christine102. 

I believe this should be the UK address on your account. 

Katie

[XRaySpeX]

I should put both in case they want to reply to you; the From addy & the registered a/c addy alongside the included name, EE account number and/or EE mobile number