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Contract

Christine102
Contributor
Contributor

‎19-01-2024 06:59 PM

My 24-month contract will be ended in 16 Feb 2024, but now I am stay at China  and can’t contact with 150 because I didn’t Open the international roaming before I left UK. I won’t come back and I need to cancel the contract . what should I do? I can’t receive the message and cannot make a call by my ee phone number.

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24 REPLIES 24
Christine102
Contributor
Contributor
In response to XRaySpeX

‎23-01-2024 11:52 AM

Hi! I have sent the letter. Will I get any response? Like getting an email notifying me that the contract has been cancelled? If so, about how long will it take to receive a reply

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Profile closed
Not applicable

‎23-01-2024 12:03 PM

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

Call from outside the UK

+44 (0)7953 966 150

Roaming charges may apply.


https://ee.co.uk/contact-ee/contacting-abroad

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Christine102
Contributor
Contributor
In response to Katie_B

‎24-01-2024 03:41 AM

Hi! I have sent the letter. Will I get any response? Like getting an email notifying me that the contract has been cancelled? If so, about how long will it take to receive a reply

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Christopher_G
EE Community Support Team
In response to Christine102

‎24-01-2024 12:22 PM

Hi @Christine102 

This is an unorthodox way to cancel. I believe the notice period will start when we receive the letter. Is there no way that you could call us from another phone, so that it can be processed straight away? I know of other users abroad calling through a VOiP service, such as Skype.

ee.co.uk/contact-ee

Chris

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Christine102
Contributor
Contributor
In response to Christopher_G

‎24-01-2024 12:32 PM

unfortunately, I can’t use Skype to make a call. So I chose to send a letter. This way can also cancelling the contract, right? I've just checked that my letter has been signed for by EE

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Christopher_G
EE Community Support Team
In response to Christine102

‎24-01-2024 03:58 PM

Yes, if it's been signed for, it should make its way to the correct department to action it soon, @Christine102 

Chris

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Christine102
Contributor
Contributor
In response to Christine102

‎08-02-2024 12:36 PM

Hi, I have send the letter to your customer service and notice that my contract will be ended in February and I want to cancel my contract. If my contract cancelled successfully, will I get a reminder or notification?  If it has, what kind of the reminder is? Email or massage?

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XRaySpeX
EE Community Star
EE Community Star
In response to Christine102

‎08-02-2024 12:45 PM - edited ‎08-02-2024 01:02 PM

You'll get your final bill by post to your UK registered addy probably about 7 days later.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Christine102
Contributor
Contributor
In response to Christopher_G

‎08-02-2024 12:49 PM

If my contract cancelled successfully, will I get a reminder or notification?  If it has, what kind of the reminder is? Email or massage? and what will the reminder talk about? I am afraid to ignore the reminder 

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Katie_B
EE Community Support Team
In response to Christine102

‎08-02-2024 01:01 PM - edited ‎08-02-2024 01:38 PM

Hello @Christine102. 

If you cancel your account you will receive a final bill which will confirm your account has been closed. 

Katie

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