Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16365 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26364 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 54749 Views
  • 69 replies
  • 14 Helpful

I feel ripped off

I was sold an upgrade to a S23 Ultra for £88 a month.    The phone is the complete opposite of what I was told in store. You phone agent has informed me that I can not return a phone I bought from the store. Apparently when you buy a phone from the s...

CK232 by Investigator
  • 1489 Views
  • 19 replies
  • 11 Helpful

Resolved! Discount

If my friend was to join EE as a new customer and say the plan they chose had already got a discount applied lets say 30% can they use there blue light or student discount on top of the current discount already on

Resolved! 2 contracts

Hi  I have two contracts with EE at the moment. One finish on the 7th sept 23.  I want cancel this contract.  I have another contract that has over another year on it. Could I transfer first contracts phone  number  on to the newer contract that stil...

Samjox by Visitor
  • 324 Views
  • 1 replies
  • 0 Helpful

Upgrade

I'm trying to upgrade, but it only gives me full payment option not pay monthly, as I'm on already 

Klb1973 by Visitor
  • 326 Views
  • 1 replies
  • 0 Helpful