Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14222 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24798 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49651 Views
  • 55 replies
  • 13 Helpful

Upgrade

I am overdue an upgrade however the contract prices for a new phone are greater that competitors. I’ve been with ee for 20 years and there seems to be very little loyalty incentives. 

vcun by • Visitor
  • 281 Views
  • 1 replies
  • 2 Helpful

Resolved! Change contract

My 24 mouth contract ends 1st June. I am looking to cancel to a sim only plan. on the internet it says I can upgrade or change to a sim only plane 45 days before my plan ends. But will I get extra charges or will it just start on my new sim only pric...

Peter226 by • Visitor
  • 704 Views
  • 1 replies
  • 2 Helpful

Apple Music

I had a free 6 month trial for Apple Music , I cancelled it 4 days before it renewed and I’d have to start paying for it yet I’ve been charged and it’s been added to my account , how do I go about getting this refunded , I can see how to cancel it vi...

Vix20 by • Visitor
  • 342 Views
  • 1 replies
  • 1 Helpful

Upgrade

Hi, i want to upgrade my current iPhone 13 to iphone 14 pro max. It is showing that earliest i can upgrade is 1st May by paying off my remaining contract. Is it possible that i can just hand over them my Iphone 13 and get Iphone 14 pro max and they j...

_maazzii by • Investigator
  • 505 Views
  • 6 replies
  • 4 Helpful

Servies

My account isn't working or my device ? It was closed due to missed payment but I have been in hospital for months and not long out so I have made payment can you put my account back on ? 

End of an agreement

Hello. you added the number to my account and charged me for two years. I was in the EE store and I was promised that this number would be removed, but it did not happen. I consider our cooperation to be over. Joanna Drygala

Most solutions
More
Top Helpful authors
More
Learn about