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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59391 Views
  • 69 replies
  • 14 Helpful

Store upgrade cancellation

Hi,I know there have been other topics around this, but I couldn’t find one that relates specifically to myself. I went into store and upgraded my phone. I was told on the day it was the best deal and wanted to go away to think about it but was persu...

Roxy155 by • Investigator
  • 1076 Views
  • 6 replies
  • 2 Helpful

Recently left but still taken full amount

I have recently left at the end of my contract. I have been charged the full amount for the month. How do I get it back? I ported my number to my new provider. I had notified EE that i was going to leave. I thought I’d have got the refund by now. 

Text

Hi just wondering why I have not had a text with this month bill details ? My bill date is the 15th ? I have been getting these for years but not last two month last month I sent messaged then got the text but I would prefer just getting the text wit...

madeline50 by • Established Contributor
  • 364 Views
  • 5 replies
  • 3 Helpful

Resolved! Going from SIM to Contract time time length allowed

Hi,I am currently at the end of my 24 month contract and i am going to go SIM only for a while until i have a think what phone i want next.  I am going to go 12m SIM meanwhile but i can't remember what the time length that i had to stay with the 12m ...

Af19 by • Valued Contributor
  • 309 Views
  • 1 replies
  • 0 Helpful
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