Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14533 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25022 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 50298 Views
  • 55 replies
  • 13 Helpful

Resolved! Re: Live chat with EE

Hi was hoping to get some answers to why I am paying the amount as I was told my 18 month contract wouldn’t exceed £36.00 and now it’s £41.18 p which is unacceptable 

Resolved! Mini WiFi

How do I cancel my mini WiFi after my partner passed away and no longer need it  

Rene75 by Investigator
  • 309 Views
  • 1 replies
  • 0 Helpful

Upgrade

I’ve received a notification that I’ve an upgrade available, is this free of charge?

Isicatq by Visitor
  • 256 Views
  • 1 replies
  • 1 Helpful

CPI 2023

Could someone please send me a link to where it says the cpi increase on the office for national statistics 

ch1121 by Established Contributor
  • 301 Views
  • 1 replies
  • 1 Helpful