Help Needed: Missing £39 Refund and App Access Issue

[jferdous]

Hi,

I ended my contract a month ago, asked for a £39 refund as my account was in credit, but haven't got it yet. I spoke with customer service 3 times, every time they said they submitted my refund but no result. Also, there's a problem with my EE app - a different number is on there now, can't access my own account bill and payment. Please fix this ASAP.

Thanks,

Jannat

[Katie_B]

Hello @jferdous. 

Welcome to the community. 

I would recommend getting in touch so our customer care team can chase your refund and look into your EE account. 

Katie

[jferdous]

Hi Katie,

Thanks for your prompt insight. Unfortunately, I'm out of UK and cannot call directly customer care. As I can't access my previous EE account so I can't contact via customer care live chat either. Is there any way to connect with customer care team?  

Jannat

[Katie_B]

Hi @jferdous. 

Do you have access to another phone?

If yes, the team can be called on +44 7953 966 150. 

Should you not have access to another phone you can also try contacting the customer care team via Skype calling the 0800 number.

Speak soon, 

Katie

[jferdous]

Hi Katie,

Would you please share a link for chat in skype or in my registered email address ( ***********) with EE? I tried to call via skype but maybe I am outside of UK so disconnected. 

Jannat

Mod edit: [please don't post personal information on the community].

[Katie_B]

Hi @jferdous. 

I'm sorry, I am unable to access Skype to share a link.

Are you replacing the first 0 with +44?

Katie

[XRaySpeX]

@jferdous : Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[jferdous]

Got the refund—thanks a lot 😊 @Katie_B @XRaySpeX 

[Katie_B]

Thanks for letting us know @jferdous. 

Katie 🙂

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.