Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60498 Views
  • 69 replies
  • 14 Helpful

Contacting EE

I’ve been trying to contact EE and talk to an actual human being to change my data plan and also check if there’s a way I can change the account holder from my dad to myself so I don’t need him to verify each time I have a problem but there seems to ...

Re: Upgrade price difference

Leanne, I have the same problem.  I want to upgrade to a S24+ with 125GB of data.  I log in and it offers a price of £46.66 but when I click through to actually buy, the price jumps to £56.66 p/mth because the data price goes from £20 to £30 p/mth.  ...

early_911 by Investigator
  • 499 Views
  • 3 replies
  • 3 Helpful

Finishing my contract

I have been paying for a sim that I don’t use for 2 years it’s finally at the end of the contract will I be charged or will my bill be just my new phone and sim 

Free calls to Ukraine

I have a Ukrainian living with me and got her a contract phone as the calls to Ukraine were free as of Feb last year when the war started. A week ago I get a text saying my next bill will be higher than normal due to extra charges and when I went to ...

Waggy1971 by Investigator
  • 1862 Views
  • 14 replies
  • 4 Helpful

Bill

I want to know why you have put charges on my account from £83 + to £111 

katock88 by Visitor
  • 359 Views
  • 1 replies
  • 0 Helpful

"downgrade" my contract

hello,my contract is due in October,  I will not  live in the UK for another year and therefor I want to downgrade my contract.  I do not see any side or any help from EE how to do that.  Anyone can tell me who to call or send an email to? thanks

pepper71 by Investigator
  • 6371 Views
  • 8 replies
  • 4 Helpful

Upgrade only with flexipay

I am due an upgrade next month and even when talking to an advisor, flexipay is the only option. I don’t want a two year contract with a three year phone to  pay off. Why has something that has worked so well in the past been changed? I am now going ...

Rievaulx by Investigator
  • 672 Views
  • 6 replies
  • 3 Helpful