Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Why can't I add an additional product?

so I rang EE about a product my partner had upgraded to. In conversation the woman at EE said I'm eligible to add additional products to my account. I mentioned I'm in an IVA so would that not matter. She said no because I've been an existing custome...

Resolved! Transfer Number

Hy i am vandan, I have xxxxxxxxxxxxthis number transfer from my friends name and his name is patel xxxxxxxxxxxx, what is the next step, can you please help me. Thank you [Mod edit: Please do not share personal details as your posts are visible t...

Resolved! Good morning

I wanted to put on spending cup but I didn’t know how

Contract

Hello

Resolved! why is my monthly bill so exspensive .way over my contract

Resolved! Junes bill

Hell my EE app is still not available for 2 weeks and I need to access a copy of my bill for my books at Work .

Resolved! Moving to Dubai

Hi, I am planning on moving to Dubai in March. I am on a ee business contract (about £65 a month) I have been out of contract for a while 12 months+. I want to keep my mobile + number + I am happy to keep paying the monthly fee. If I switch off roami...