double bill

[Vicente-p-g-]

Last month I paid a double bill and before the end of this month they already sent me another double bill and cut off my service

[Chris_B]

@Vicente-p-g-  Did you called customer services about this ?   

[Vicente-p-g-]

Yes, but I get the billing box and I can't talk to the company 

[Leanne_T]

Hi @Vicente-p-g- 

Thanks for coming here. 

Can you call 150 from the EE phone? 

Do you have two numbers showing on your bill? 

Thanks 🙂

Leanne. 

[Vicente-p-g-]

I can't call 150 and I only have 1 number, this is not the first time this has happened and this is already tiring

[Christopher_G]

Hi @Vicente-p-g- 

You need to discuss this with our Mobile Care team. There are some contact numbers on our contact us page for you to call from another phone. If you're not able to do that, you could pop into your nearest EE Store so they can help or get you through to customer services using the store phone.

Once you get through, they'll do their best to help.

Chris

[Vicente-p-g-]

Thank you so much