Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60475 Views
  • 69 replies
  • 14 Helpful

Overcharged

My plan should be £25/month and £13.25/month for device but I am being charged £44.02/month and £13.25/month for device. I have a zero spending cap on so how is this happening and what can I do about it? 

Resolved! Change plan

If I change my plan to a cheaper one will this change my contract or will that still end after my original 24 month contract?

Donnyy by • Explorer
  • 583 Views
  • 1 replies
  • 0 Helpful

Resolved! Use of Mobile in EU for 9 months

Hi experts!I will be living in Spain for 9 months starting September 2024.  I want to keep my existing number.  My current number is no longer in contract, but started in 2022.  Can you please advise what is the cheapest option available for me.  Or ...

giloe by • Explorer
  • 462 Views
  • 1 replies
  • 0 Helpful

Re: Unable to pay my EE bill

What happens if I refuse to pay the 7.9 rise and will keep paying the the bill as it is now dept collection agency is going to hound me for 40 pounds on till contact is up don't think so my contract is up June I phone July 1 phone  I pay 147 now add ...

Lucycat10 by • Contributor
  • 1172 Views
  • 12 replies
  • 1 Helpful

End of contract upgrade

HiMy contract expired 17th January 2024 I upgraded to a SIM only plan but haven't received any correspondence regarding this and my bill is still showing the old contract figures. Will this update soon?

WDL1968 by • Visitor
  • 373 Views
  • 1 replies
  • 0 Helpful

Apple Music charges

Hi I seem to be paying for Apple Music as an extra that I don’t want or need as I’m already with Apple via my phone! When I try to cancel it with the STOP MUSIC message it says :“Hi from EE. It looks like you have already had this Apple Music offer.I...

Baloo123 by • Visitor
  • 405 Views
  • 1 replies
  • 0 Helpful

Changed phone

I have just received a new phone & my old phone I was still being changed for even though I had cancelled the contract as it had ended is it possible to refund the money taken from the last 2 momths

Top Helpful authors
More
Learn about