Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Text asking to make extra payment?

Hi I’ve received a text this morning saying my usage has been higher than normal and requesting I make an additional payment? When I’ve checked my EE account my phone and my parents phones show no additional usage or charges? Is the text a scam??

Call history

Hi how do I find my call history from my billing? thanks

Free EU roaming wrongly advertised in upgrade offer

Today I received a message out of the blue saying EE are "refreshing" their SIM only plans, so I would be moved to a new plan at £ more than I currently pay. It had a link that gave a page to an offer with a cheaper monthly price, as long as I signed...

Contract termination

hello,I would like to terminate my broadband device please.

I want to talk with someone at EE

Please can I have a phone number so I can contact someone about my account

Re: My bills are paid but still suspended

My bill has been paid but no services

Resolved! Mobile tariff.

When can I change my tariff? I’m paying nearly £70 a month and I can’t afford it.

Cancel an unauthorised Direct Debt from EE

Hi there, I recently found the EE charging me 31 pounds per month for the reference on HARL service, which I believe is the broadband service I didn't sign up for. I have contacted the 150 and they said the billings team is not online and ask me to c...

I want to pay my bill

Resolved! Debit card enquiry

Hi I have a monthly payment plan which comes out of bank every month I'm not sure if the payment comes off my debit card or not if so how do I update my card details as I've just received a new card thank you