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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15715 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25860 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 53042 Views
  • 55 replies
  • 13 Helpful

New FlexPay and Friends and Family discount

Hi, Quick question and apologies if it’s already been asked.With the new FlexPay agreements with getting a new device plan etc, are these compatible with the Friends and Family discount? If so, does it apply to both parts of the agreement or to just ...

Payment

I need help because I paid my bill last Thursday and now I'm getting a message from you saying I've not paid you 

unfortunately roaming charges

it's unfortunate extortion to find without your request and numbers already free on  your package  is still  being charged ,it's never alright  and fair  ee  make unreasonable  merger scandal on customers .its  systemic scum or  reckless extortion  o...

madatuk by • Visitor
  • 244 Views
  • 1 replies
  • 1 Helpful

Resolved! Payment

Hiya I would like to arrange a payment plan so I can get back using my phone 

Bills

I was a customer  from 2019 to 2020i would like to have my paid bills in pdf please thanks 

Elyor1 by • Visitor
  • 234 Views
  • 1 replies
  • 0 Helpful

EU Roaming in......Kent

Having been on holiday (Cyprus) I knew this month's bill was going to include EU Roaming. Constantly unable to double check the bill via the app or website I have received a paper bill and see that I have been charged for 2 x calls (CU - calls made t...

RobS1974 by • Contributor
  • 318 Views
  • 2 replies
  • 1 Helpful

Friends and family

Is the 30% friends and family discount no longer applied to devices and only the airtime? I can’t find it anywhere on the website? 

Nico122 by • Explorer
  • 3343 Views
  • 31 replies
  • 6 Helpful

Resolved! Contract

Hello,  my contract doesn’t end until May 2024 but I’m struggling to afford to pay every month. So didn’t know if I could downgrade or if there is anyway to make it more affordable?  My bill is about £80 a month was £85 this month.

My new contact as discussed today

Can you tell me when my new contact begins, could you also send an email of my new contact, I was promised this by the assistant this morning.  He has agreed to give me 40 GB of data plus unlimited calls and text, plus EU. Roaming.   

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