I bought a EE sim only contract as a BT customer though BT web page

[loop22mm]

I bought a EE sim only  contract as a BT customer though BT web page 

The contract reads as follows 

Unlimited data and data gifting

Essential plan £12.60 per month

Speed max, 100

Unlimited minutes and texts 

12 month contract

This is what I got

My account reads 2GB of data

Where is the unlimited data please  ?

Speed max 10 Mbps

Where is the 100 Mbps ?

Has anybody had this trouble? Thanks David 

[Leanne_T]

Hi @loop22mm 

Thanks for coming to the community. 

If you log into the EE app and select add-ons do you have an unlimited data add-on showing? 

Is the price correct for the plan? 

Speak soon. 

Leanne.

[loop22mm]

no  

this is what I wanted as a bt customer 

if I go to my bt broadband account and click on sim deal recommended for me this comes up

I bought the unlimited for £12.60

but when I looked on my account after purchasing I had 2gb date and 10 Mbps  

I was new to EE

[Leanne_T]

Thanks for coming back to me @loop22mm 

Please call us on 150 and our mobile guides will get this fully looked into for you and help you get the correct plan and speeds 🙂

Leanne.

[loop22mm]

sorry I have left ee today and wil  be leaving Bt when my contract ends

thanks David