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improper billing

Kfsns
Explorer

On 22.05 (today) my wise account was debited with the amount of £30 for a contract that I had already canceled last month! I tried looking for a contact email but I couldn't find it. I'm back in my country and I can't contact the EE operator via SMS or phone. So, please, I would like to know how I am going to recover this amount of £30, since I had already canceled the plan and still, they charged me again.

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

How did you cancel it? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team

Hi there @Kfsns 

Thanks for coming back to the community. 

What date did you cancel the contract? 

How long had you had the contract for? 

Speak soon 🙂

Leanne.