improper billing

Kfsns
Explorer

‎23-05-2024 02:36 AM

On 22.05 (today) my wise account was debited with the amount of £30 for a contract that I had already canceled last month! I tried looking for a contact email but I couldn't find it. I'm back in my country and I can't contact the EE operator via SMS or phone. So, please, I would like to know how I am going to recover this amount of £30, since I had already canceled the plan and still, they charged me again.

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎23-05-2024 04:22 AM

How did you cancel it? 

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Leanne_T
EE Community Support Team

‎23-05-2024 08:10 AM

Hi there @Kfsns 

Thanks for coming back to the community. 

What date did you cancel the contract? 

How long had you had the contract for? 

Speak soon 🙂

Leanne.

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