Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14459 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24987 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 50162 Views
  • 55 replies
  • 13 Helpful

Cancel an unauthorised Direct Debt from EE

Hi there, I recently found the EE charging me 31 pounds per month for the reference on HARL service, which I believe is the broadband service I didn't sign up for. I have contacted the 150 and they said the billings team is not online and ask me to c...

Darwin999 by Investigator
  • 1450 Views
  • 8 replies
  • 4 Helpful

Resolved! Debit card enquiry

Hi  I have a monthly payment plan which comes out of bank every month I'm not sure if the payment comes off my debit card or not if so how do I update my card details as I've just received a new card  thank you 

Bill and payments/ making calls

My contracted ended since 24th of june ive still been billed the same amount for july,in addition i called yesterday to rectify that issue nowni cant make any calls to anyone

Junior96 by Investigator
  • 365 Views
  • 6 replies
  • 0 Helpful

Resolved! Billing

Hello I am writing to you to let you know I am paying my bill today at 9am. Thankyou kai 

Resolved! Bill address

My billing address is xxxxxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Vonny1243 by Investigator
  • 341 Views
  • 4 replies
  • 2 Helpful