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Im in my last 98 days of my current contract

Kay8605
Investigator
Investigator

In in my last 98 days of my current contract but it's not allowing me to upgrade online/app

And I don't want to swap my current device the new plan I've looked at is £10 more than my current one 

Please help 

7 REPLIES 7
Chris_B
EE Community Star
EE Community Star

@Kay8605  Upgrade what exactly?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Kay8605
Investigator
Investigator

Phone and plan 

bristolian
EE Community Star
EE Community Star

The fee-free early-upgrade window is from 30days prior to the end of your current minimum term.

If you choose a phone upgrade, the plan takes effect immediately on receipt of your new phone. If you choose a SIM-only, it kicks in at the end of your minimum term.

I've always upgraded wayyyyyy before 30 days 

Chris_B
EE Community Star
EE Community Star

@Kay8605  You might want to read THIS 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

This is what I was looking at doing 

 

Alternatively, if you’re in the last 100 days of your contract, you can get the latest device with no early upgrade fee if your new plan is higher than your current plan. 

 

 

Kay8605
Investigator
Investigator

There website is a lie it's not 100 days it's 90 days 

Think I'm just going to cancel this time 

They can't even honour what there website says I'm black and white