Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61288 Views
  • 69 replies
  • 14 Helpful

Resolved! Request for VAT Reciept

I would like to receive VAT receipt for payment in October in order to settlement from Company.Please send me as an email.

Sungkang by Visitor
  • 707 Views
  • 4 replies
  • 0 Helpful

Can’t upgrade for to system error

Hi, I am on sim only plan and have been for 6 months, I am due an upgrade and have not been able to get my upgrade processed as the EE system has a huge error on my account because I changed my phone number a couple months ago that the EE system thin...

Rvhives by Contributor
  • 982 Views
  • 5 replies
  • 0 Helpful

Cancelling contract - charges?

Hi, I’m on an Essential SIM-only Unlimited plan and want to cancel due to a change in circumstances making it unaffordable for me. My contract started on 17th January 2023 and appears to have automatically renewed for another year despite having rece...