Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Payment

I just paid my occurring balance with Apple Pay and I didn't receive any email that I have paid. My data is also not working at the moment but the money from my bank has been taken off. What should I do?

Resolved! Re: Mk40 2ST

hi what is the best deal you can offer me for apple iphone 13 - i currently have iphone 6for trade in

Contract details

Cancel one of my accounts

I need to cancel one of my accounts because I don’t use it anymore and discuss whether getting best deal on my other

Can you tempt me with a low price new phone deal before I leave ee

Resolved! Remove Samsung watch from ee account

My Samsung watch linked to my account the contract has finished and I want to remove it from my account how do I do that please

Resolved! Money out account

My bill was overdue. I paid it went off EE app to confirm on banking app went back onto EE and it had disappeared. Money has come out my account but it still says bill unpaid on EE app

Resolved! Upgrading

So i’m thinking of doing an early upgrade, i know you need to pay a fee for early upgrade, but i’m wondering after that do i need to still do the upfront cost?

Resolved! How do I change my address

How would I change my billing address without having to go in store? Is there no way I can do this online?

Contracts & Billing

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