Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15715 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25859 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 53041 Views
  • 55 replies
  • 13 Helpful

Application was declined but no refund

So i tried getting a phone and gave 30 quid upfront 4 WEEKS AGO.The transaction was pending for like 2 weeks. I wasn't logged in so i made my purchase as a visitor/guest. That money has been taken out and they never emailed me or anything. Didn't eve...

Anamaria8 by Investigator
  • 941 Views
  • 9 replies
  • 4 Helpful

End of contracts things to consider!

So My broadband and my mobile sim only contract are \ were up for renewal. I came to EE 2 years ago from BT. Rural location miles from a city so very limited investment in the fibre or mobile departments here. That said I do like to check my options ...

kcurrie65 by Skilled Contributor
  • 706 Views
  • 13 replies
  • 4 Helpful

New contract

I have been offered a new contract of 25 GB and it is not showing up on the app or when I logging into the website also my balance is showing I am only getting 5GB 

AS- by Visitor
  • 254 Views
  • 1 replies
  • 0 Helpful

EE Decided To Add 30 Pounds Onto My Next Bill?

I have looked a the dates when they sent me message saying between nov and dec and my bill was correct because pay 60 pounds and it went down to 47 because paid extea on other month. Also before uprgaded gave them 30 days notice and they made a mista...

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Bill

My wife, an EE customer had a problem receiving text messages on her phone while abroad. EE couldn't immediately correct the error. The upshot was EE phoned me on my EE phone and instructed us what to do. At the time I asked the EE customer services ...

Douglas14 by Investigator
  • 386 Views
  • 8 replies
  • 6 Helpful