Don't know if my Bill has been paid

[Justine26marsha]

Don't know If my.bill has been paid its saying its been paid on the website 

[Schockwave]

@Justine26marsha , well, if in your account it says it has been paid, then I would have thought you have the answer there. You could always check your band, it will show as paid. You should always keep an eye on your bank account anyway, in case something is not as it should be.

[Stretch0890]

Has the Direct Debit left your bank account? I've noticed My EE says mine have been paid a few days before the DD leaves my account, I have a feeling My EE shows things as paid when the Direct Debit instruction is issued to your bank to request the money rather than when it is actually paid.

[Schockwave]

@Stretch0890 , @Justine26marsha , mine will show upcoming transactions on my bank account, when a payment has been issued, and with credit cards pending card authorisation. I think it gives the owner of the account to check that it is all ok as well and if there is a problem, time to discuss transactions, at least that is how I see it.

[Vishalarora9339]

Is my first emi paid or not yet

[Katie_B]

Hi @Vishalarora9339. 

Thanks for coming here. 

When you log in to your EE account online does it show you have paid?

Has a payment left your bank?

Speak soon, 

Katie

[Vishalarora9339]

Online it shows paid but money is not deducted from my account 

[Katie_B]

If the money has not been deducted from your account and it is past your direct debit date it's likely your account will update to show an outstanding balance @Vishalarora9339. 

To get this checked, I would recommend giving us a call. 

Katie