Contracts & Billing

Customer Purge

Are EE purging customers? My reason for asking is that I am at the end of my minimum term for a watch plan and I am unable to upgrade. On the website it says that EE cannot offer an upgrade, when I speak to CS I'm told there is no upgrade available t...

Reached credit limit

I can't call or text. I can receive but not send. I tried calling friends and tried calling 150 and each time I get an automated message saying I've reached my credit limit. My bills are paid. Still relatively new to the network and I can't get hold ...

How do I register power of attorney with you

HiMy Mum has taken out a EE contract but she has know gone into a home and we need to take over the management of her account. How do I register power of attorney with you. John

Changing direct debit

Why is the EE website so inconsistent? I have seperate accounts for phone and broadband thanks to a whole seperate nightmare of issues as they couldn't add broadband to my existing account... Anyway, I'm trying to change my direct debit and it is not...

Trade-In service

Once again EE has managed to severely disappoint me. I pre-ordered a Pixel 9 Pro and there was huge mess up from EE side and had to end up cancelling my order and place a new order for the Pixel 9 Pro XL in store to finally be able to get it. I opted...

How do I register my blue light card

I NEED TO PRINT INVOICES

Cancellation Refund

Hi All I recently purchased 5GEE Hub last month with Unlimited Data for £40 a month with £100 upfront.I got my bill and saw that I was charged pro-rata for the service - I had the 5GEE Hub for about a day until I realized it wasn't fit for purpose. S...