Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Which one do you prefer, the 360 service or direct debit?

Just cancelled my direct debit so I can use the 360 service, now I can pay bits and bobs throughout the month making it easier and less stressful. I highly recommend it

Loyalty free upgrade

Hi there. I’m just outside my 45 day early upgrade term but online it shows a section saying “Thanks for your loyaltyTreat yourself earlyGet 100% off Early Upgrade fee. There's never been a better time to upgrade.”now when I go to uograde the early f...

Change of ownership

So I did a change of ownership today on the phone To put my phone in my name, however when I go onto my EE app I can’t see my plan details or billing dates? they said they would be sending a confirmation email to me but haven’t received one, can anyo...

Resolved! I want to pay my bill

Changing the bank account that I pay my bill from

So I’ve just changed the bank account that my bill is paid from , does this mean that EE will automatically take my next payment due in May out of this new Account?

Switching from business to personal contract mid contract

Hello - I am mid phone contract in a business contract (24 month business essentials) and wondered what the rules are regarding switching to a personal plan. My employment status has changed from being a business shareholder/owner to being an employe...

Extra charge of £114

I was charged £114 for Add Line Ess Unl £62. Can someone please explain what is this charge for. I was due for an upgrade and got a new phone but was not told of any extra charges. Many thanks

Account ownership change.

I understand its a long shot but a few months ago my partner and I split. I took out a phone contract for her in august due to bad credit but she was paying it off and now has the direct debit in her name but i still have the account ownership. I hav...

next bill

Hi ive just changed my account from phone - sim to sim only. The NEW contract is supposed to be £40 discounted to £10 sim only 20gb for 12 months. All i can find currently online is my next bill will be £40 it doesnt show any discounts.......is there...

Contracts & Billing

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