Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8122 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18251 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35303 Views
  • 49 replies
  • 11 Helpful

Resolved! Upgrade

Hi, I am 2 years out if contract and want to upgrade but I don’t seem to have any offers available every phone has an upfront cost also 

Overdue Payment and Refund

Hello. I had a Pay Monthly and Sim Plan signed for, but I opted for cancellation within 2-3 days part of the cooling off period. My return has already been processed and account closed. However, it says I have an overdue payment of £55 which to me it...

Mansur4 by • Visitor
  • 298 Views
  • 1 replies
  • 0 Helpful

Resolved! Multi line discount

Looking for some insight hopefully, I have 3 existing numbers on my 1 account (wife, son and myself) all plans are now out of contract so have flexibility to either stay/renew with EE or migrate to different network provider with a more competitive o...

B8RYA by • Visitor
  • 463 Views
  • 1 replies
  • 2 Helpful

Resolved! Upgrade

How do I access live chat to talk about upgrading from payg to contact to keep the same number 

Contract

Hello. I got 2 active plans.  One contract is finished now. I want to close it, but i want to swap phone numbers. Is it possible?

Switching to SIM only

Hi, Ive had this contract since June 2021, & apparently I can upgrade anytime, but I’d like to switch to a SIM only contract as I really can’t afford the £83 contract now.What SIM only contracts are there available to me?Thanks,Mary Matthewson 

Resolved! Sim only

Hi my contract runs out soon I don’t want to upgrade my phone I want to go onto a sim only deal how do I do this.

Jamie189 by • Visitor
  • 508 Views
  • 1 replies
  • 4 Helpful

About payment

I'm sorry  it won't be today I pay half my EE bill today  but I'll pay £77.68 on the 27th of April OK or it might be some time this week OK sorry about  this morning OK can u let me know asap please 

Most solutions
More
Top Helpful authors
More