Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Spend limit reached

Can someone please help me it keeps saying spend limit reached when does this renew again thanks

Resolved! Credit

I have been using EE sim card for over 6 months but I went to 2 offices to get credit but they didn't give me one, why or is there something wrong with me?

customer service

I visited yesterday EE branch in Stratford westfield, and had a negative experience. Wanted to change my contract from three to EE and the guy after checking few times my card said there's a issue and he can't help and walked away! even though i had...

refund

Hello, I sent my EE contract Iphone back within 14 days, unused, even the sim card was untouched, as I was dissatisfied. I have received an SMS to confirm that you have received the phone but I am yet to see the £41 that I paid for the month ahead, c...

Resolved! Bill

Is it possible to have my services activated if I set up a payment plan for overdue balance

Billed twice

I went online to pay my bill this morning (manually, I don't have direct debit set up). First time it errored so I went to pay again. This time it worked and I got a confirmation email, but checking my pending transactions the payment was taken twice...

Resolved! Flex pay with monthly airtime sim

Hi,I have a “monthly airtime” sim only plan so I can upgrade every month if I choose to.If I upgrade to take advantage of a phone with flex pay, and a new “monthly airtime” sim plan, will that monthly sim plan become a 2 year contract sim deal to ali...

Backdated payment query - no correspondence after 2 weeks, asking for advice

I contacted EE 2 weeks ago on the 20.11.23 as Monies have been coming out for a Broadband contract that was cancelled over 2 years ago. I spoke to a very helpful lady called Layla in the billings team who advised something in their back end system wa...

replacement phone tech/ insurance

I have had to call my insurance early October as I accidently dropped my phone and the glass broke. no problem I was sent a phone within a few days ! It did NOT work ! Tech sent me another and this one stopped working in just over a month it stopped ...

Re: Live chat

Hi could you please tell me how can I cancel my direct debit payment please