Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Info

Hi there, I wanted general info on how long my sim only contract had left and text the number 85075. Which have me this info but also said amount left will show on your final bill. Does this mean I’ve accidentally cancelled my contract?

Resolved! Can I Change my number when I renew my contract

Hi, is it possible to have a new sim card and phone number when I upgrade. Thanks

Price

Hi I've been looking at prices and I feel like mine is very high for what I have, sky have a sim free deal like mine for £10 a month and when I looked at yours I can get a lot more for the same sort of price

Resolved! Anytime Upgrade

I was told I could use a code generated from perk.ee.co.uk on an any time upgrade but any time I try to check out I seem to get the error "Coupon is not applied due to invalid coupon code provided" on any device/plan I choose. Are these codes able to...

Upgrade

Hello, I have some friends that has got the early upgrade fee waived because they took out a more expensive plan. Is this something I can do?

Invoice cannot be displayed

I’m trying to download my latest bill but I keep getting an error even when I try to view it. My previous months invoices are visible.my billing day is 23rd. is there an idea when the problem may be resolved please?

how do i access web chat for upgrading/early termination

Hi How do I access web chat for upgrading/early termination fees? Is there a discount offered on early termination fee?

Resolved! Direct debit

Hi can anyone tell me how I set up a direct debit from my basic card account please?

EE price comparison websites.

Why are EE not on price comparison websites? I refuse to pay £80 to £100 per month on EE. Previously I was able to pay an upfront free and have a lower cost per month. EE does not let you do this on thier website. I will be leaving EE. All topics 0 ...

EE Perks

I have tried several times now to reset my EE perks password. I have also spoken to several operators who have been unable to help me.Why is it that there is so much drama for something so easy and simple but made so, so difficult????This is shocking...