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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13952 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24636 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49158 Views
  • 55 replies
  • 13 Helpful

Payed bill not recognised

Hi, I have just payed my billWhich didn't go through as payed on ee websiteBut the money was still taken out of my bank for eeI do not have access to calling people atm to raise the issue and my internet may be cut off soon so I will not have interne...

upfront fee not showing in my payment history?

Hi,I have been asking and get different answer or no answer from the employee.When i bought my phone and watch i paid £151.00 in total the same month plus £101.00 for the monthly which is £252.00 in total on my first month but in my payment history w...

merilyn1 by • Visitor
  • 321 Views
  • 1 replies
  • 1 Helpful

Resolved! paying off accessories

hello,if i purchase a pay monthly/add to plan accessory, are my only options to pay monthly or pay it off in full?as in, can i pay off a large amount at one point to reduce my pay monthly amount?thanks in advance!

extrs charges

Hi, i have just upgraded my iphone the other day, my statement for bill  is ready on the 20th of each month.with my watch included my bill usually totals £98-110 p/m, just check on my app and it’s saying i have £1100 in extra charges, where the heck ...

Re: Bill

Hello, I know I have unpaid bills, but I lost my job and that's why I haven't paid. I start work next month and I will pay everything I owe as soon as possible. I am really very sorry, for which such a thing has never happened to me before.I just nee...

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