Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Canccelling EE sim contract and moving to subscription

Hi,I made a contract with EE on 20th November and I got my sim a couple of days later and I got my PACT number from other provider I moved my number to EE and started to use new sim on 22th November.I'm planning to move a new address, on 1st December...

Resolved! Wrong contract selected

Hi I’ve selected the wrong contract and I see there is a cooling off period where I can cancel how do I do this?

Resolved! My Bill

Why my bill is high

Resolved! My account

Payment

I have a plan of £25 and my account has auto debit option enabled. But for this month the amount was deducted was £37. Therefore please guide me what is the matter regarding the incorrect amount getting deducted.

Re: Bill

I qas told a credit of 30 pounds would add to this months bill but its not showwing

Resolved! Changing my direct debit date

I would like to change the date of my direct debit

Phone not working service restricted

Phone has been cut off. Need to know why and can we solve it

Resolved! Mobile bill

I was lead to believe if I took a new contract my old one was going to be took over, so I did then I got a bill for 25 which was my old contract then one for 55 for my iPhone 15 plus 45 for the SIM card that I thought was included so I now have a 125...

Sim plan

I've bought a sim plan for 10 pounds, but it didn't give me any data. I had an email saying i should receive a text message, but i haven't. What do i do?