All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...
wrong new contract amount ***********, didn't get new contract it was supposed to be £38 is £43 either your staff are incompetent or it was an outright scam. [Mod edit: Please do not share personal details as your posts are visible to the public. T...
Hi. I have ordered sa device online, and paid £30. However, when i called EE to process my order, they advised me to go to a physical store. They processed a new order/request, therefore my initial order, which I already paid for, was cancelled. I pa...
Hello, I have removed spotify from phone bill account. I did this in February and I paid Spotify directly on March 28th. I am due to pay them directly again April 28. Having checked my last bill for March I am still being charged the 9.99 for spotify...
My contract is end of 22 of may and I want finish this contract I want leave ee
Hello there last night while I was half asleep and playing with the app I’ve pressed the leave EE button in app by accident (included picture). I’ve then got a text saying this ( included picture ) this doest mean I’ve ended my contract doesn’t it? O...
I haven’t paid my bill but can pay in 7 days and I want to know if I can get an extension so my phone is reconnected?
I’ve just been notified that my bill has gone from £55 a month to £112 a month! How is that okay?
I’ve got an agreement with you to pay remaining bill on the 24th of this month and I got told last week that our services would stay on , but you have turned them off .
I’ve lived on the Isle of Man for almost 5 years now and been with EE the whole time with no extra charges as it was a free destination. However have now received a text saying I will be paying an extra £2.29 a day! When did EE decide that IOM was no...
