Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Stolen phone

I had my phone stolen and now need to provide my insurers with both Proof of Usage and Proof of Blacklisting, how do I go about getting these please?

Resolved! Contract

I have 3 contracts with 2 ended November 2023 which I didn’t know so continued to pay. My son has took a contract out with EE now so he’s paying that but I’m still paying for his that expired November? Also found a cheaper contract with a different c...

Resolved! Cap

How do I take spend cap off

Contract

How di i speak to someone online my contract finished in no ember yet still paying same amount every month!!

Bills

Why does it say I've paid my bill when I haven't yet ? , also my phone is insured does that mean my charger is as well ? And how do I go about claiming for a new charger ?

Resolved! Wherr can I see my bills

Resolved! Contracts

How do I view my contract?

Resolved! Contract ending soon

My contract is ending soon(2nd feb) and i have no wish to stay with EE, will the contract simply end or is there something i have to do so it doesn't get renewed?... Thanks

My bills history was complete shock to me.

As I was not checking well what I had been paying knowing the bill is uniform on What I agreed from the start I discovered lately that I had been charged of bills I cannot comprehend how they came to be. It is strange that I was made to pay £40 to 60...

Splitting a contract

Hi,I'm the owner of a contract for 1 phone and SIM and a SIM only contract. I've split from my partner and want to take his off my account so he pays for his own plan etc. We both need to keep the same numbers, Can you tell me if this can be done sim...