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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 70000 Views
  • 72 replies
  • 15 Helpful

SIM only monthly

In the sim only monthly details description it only states how GB is included.  it does not state if there are minutes/texts included - are they included or not?

jjjjj1 by • Visitor
  • 404 Views
  • 1 replies
  • 3 Helpful

Awful

I recently bought a new phone from EE just under a month old costing £77 a month and I couldn’t call or text and get any service so I rang EE at first and she told me I had 2 number and to reset network settings she said she would ring back 2 days la...

Phone

Hi i just need to know what phones i have with EE

M213 by • Visitor
  • 415 Views
  • 2 replies
  • 1 Helpful

Returns

I upgraded but didn't like the mobile so returned it 3 days later. That was 2 weeks ago. EE received my return and I got the following txt..."Hi From EE. Your equipment has been received in our warehouse and your upgrade has been reversed. If you'd l...

Jason1900 by • Investigator
  • 813 Views
  • 7 replies
  • 7 Helpful

Upgrade

I have recently requested an upgrade to an iPhone 12 but I think I’ve actually added an additional line to melt account??

T221 by • Visitor
  • 356 Views
  • 1 replies
  • 1 Helpful

Itemised Billing

Good evening,I am looking for itemised billing as I need to say the dates and times I've called a company. How can I get my itemised bills?

Kaz1638 by • Visitor
  • 481 Views
  • 1 replies
  • 4 Helpful

Leaving EE

I’ve used my pac code and my phone will be switching tomorrow but my ee pay date is tomorrow and as I’ve already paid for this month Because I’m a month in advance will the money still leave my account tomorrow even tho I won’t be on ee for December 

Riley-W by • Investigator
  • 631 Views
  • 4 replies
  • 1 Helpful
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