Late payment

Thedivinegoth · ‎02-01-2023

Hi guys.

its been a really tough year for me and this month I have not a penny to spare, just about paid my rent.

is there any way ee can help with a payment plan or something?

Northerner · ‎02-01-2023

Hi @Thedivinegoth

You'll need to speak to EE CS on 150 before you default. I suggest calling them now. Please also read this help page:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/what-should-i-do-if-i-cant-pa...

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎02-01-2023

Hi @Thedivinegoth

You'll need to speak to EE CS on 150 before you default. I suggest calling them now. Please also read this help page:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/what-should-i-do-if-i-cant-pa...

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Kirigaya_Kazuto · ‎02-01-2023

Great reply @Northerner This is the solution

Katie_J · ‎03-01-2023

Good morning @Thedivinegoth.

I can see you have been provided some great advice from @Northerner.

Have you had the chance to give us a call?

Speak soon,

Katie