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Change of address

Laurataylor79
Visitor

‎02-01-2023 08:14 PM

Tried to change my address but met with a message saying I do not have permission to do so. Please can someone from ee reply and tell me how to fix this?

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎02-01-2023 08:39 PM

@Laurataylor79   That’s because you set your account up as user not bill payer.  
If you log into your My EE account online, select Account Settings then Personal Details.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎02-01-2023 10:04 PM

You need to be set up as the Bill Payer under Account Settings > Manage Numbers

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP