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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 65306 Views
  • 69 replies
  • 14 Helpful

New subsciber

Hello. I avail a phone on EE and have a monthly subscription. And the phone is gonna be receiving today. I just want to ask if they you can refund my 10 pounds credit on my app. I just still have a credit on my app and not use it.   

Upgrade

Good morning,I am due an upgrade. I just wanted to know your best deals to upgrade for a sim only for 12 months.

Stace88 by • Visitor
  • 388 Views
  • 1 replies
  • 1 Helpful

Upgrade

Hi I’m meant to be upgrading as my contact ends tomorrow but it won’t let me and I’ve been trying to updgrade for two months now and when I follow the correct steps at the end it says there’s no plans available for me right now 

Leaving EE

Having been with EE since 2020 I am astonished as to how the customer service has become so much less than what it was! I was messed around last time I upgraded but decided to stay with them. This time I have been lied to; no contact made by customer...

Clarky- by • Investigator
  • 645 Views
  • 3 replies
  • 0 Helpful

Re: Extra Charges

Hi Leanne, I’ve just found extra charges on a forthcoming bill and I can’t find why. Can you help?

Alber55 by • Investigator
  • 1290 Views
  • 12 replies
  • 0 Helpful
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