Was charged for items i haven’t oredered or used

[Bebababe]

I ordered a 4G WIFI 2 device in March 2025which was delivered to the store, the store closed early and I was told that I would have to come back another day.  I was so upset I phoned EE and said that I wanted to cancel the order.  I was told that I wouldn't be  charged for anything and that was the end of it.  Today, the 2nd May i phoned EE because my monthly mobile bill was over £80.  This was because I had been charged for 2x items that I didn't have or used.

[Northerner · Accepted solution]

Hi @Bebababe 

There is no account access on these forums. You'll need to speak to EE CS on 150 alternatively you should complain:

https://ee.co.uk/help/contact-ee/complaint

Thanks