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Pre contract information

Suppal
Explorer

‎30-10-2023 08:13 PM

I recived a text message saying i havent been given my pci when my contract started so i was able to cancel free of charge but this isnt the case. I was charged on a final bill and ee have not given me my money back after calling and speaking to different advisors,  very annyoed.

 

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎30-10-2023 08:15 PM

@Suppal   When did you cancel?  And how did you cancel?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Suppal
Explorer
In response to Chris_B

‎30-10-2023 08:19 PM

Spoke with someone over the phone and i cancalled end of august, final bill was charged last month. Spoke with 2 advisors and both said they will sort and nothing has been done.

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Leanne_T
EE Community Support Team
In response to Suppal

‎31-10-2023 08:22 AM

Hi @Suppal 

Thanks for coming to the community. 

To get this looked into in more detail, please get back in touch with our mobile care team. They will have access to the account notes and help you get this sorted. 

Leanne,

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