'View My' Bill Page Not Loading

[pmackle1888]

Hi

I have been trying to access the 'View My Bill' page for a couple of weeks and it hasn't been working. I have tried it on a couple of different devices and I keep getting the same message:

Any ideas, anyone?

Thanks

Paul

[Leanne_T · Accepted solution]

Hi there @pmackle1888 

Thanks for coming back to the community. 

Can you view your bills using the EE app? 

Do you get the same error message if you try and view older bills? 

Thanks 🙂

Leanne.

[pmackle1888]

Hi Leanne

Thank you for your message. I can access the bills on my phone app, thank you so I have done that to get a copy. I still can't access the bills on my laptop or desktop but thats ok if I can see them on my phone. Just as an aside to my query, after I posted on the EE community page I received an email from irenemorgan298@gmail.com who claimed to be from EE Support asking me to send her / them my mobile number so they could call me and assist. Obviously I wouldn't expect and email from a gmail account, just so you are aware.

Thanks again for your help.

Paul

[Leanne_T]

Hi @pmackle1888 

Thanks for coming back to me. 

To get the online account looked into, please give us a call on 150 and the team can check everything is set up correctly for you.

Please forward the email to phishing@ee.co.uk, this will be sent to the relevant team. Our Online Security: Avoid and Prevent Scams has more details on reporting scams and staying safe. 

Leanne.