Upgrading 2yr sim Plan whilst paying 3yr handset

theBroons · ‎02-07-2025

i was hoping to upgrade my 2 yr sim plan but have been told i can’t as I’m still paying the handset off over 3yrs.

Surely I should still be able to upgrade my sim plan rather than being stuck in the deal that has expired, for another year ?

XRaySpeX · ‎02-07-2025

Once you have seen out your SIM plan's 2 year min term you may upgrade it while continuing to pay monthly for the handset's Flex Pay contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎02-07-2025

Once you have seen out your SIM plan's 2 year min term you may upgrade it while continuing to pay monthly for the handset's Flex Pay contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Linzi_H · ‎03-07-2025

Hi @theBroons

The advice above from @XRaySpeX is definitely correct.

You'd only need to pay off your Flex Pay agreement in full if this was a new handset upgrade.
If you're now outside of the 24 month SIM plan, you should be able to upgrade this with no issues. I would advise calling back and speaking to the team to get this resolved.

Linzi

theBroons · ‎12-07-2025

have spoken to EE just now and have been told that i would need to pay off the flex pay handset before i would be allowed to upgrade my expired sim deal

theBroons · ‎12-07-2025

Have just spoken with EE and been told i am not able to upgrade my expired sim plan until i pay off the flex pay handset