The EE Community

1.6gbps

Hi all currently out of contract with BT on a Full Fibre 900 package, was looking to switch over to the EE 1.6gbps package with the new WiFi 7 router. However the sales rep told me I'm unable to order this as I'm a BT customer and it's only available...

Voicemail alert constantly popping up

Tried all the quick fixes but still constantly getting popups

Problem accessing NOW tv app

I should have access to NOW tv through EE but currently even though I am logged into the NOW app  I get asked to choose my membership where it is asking me to pay. I cannot get past this to watch anything Please Help!

Roaming in Mexico

How can you switch roaming on from abroad when none of these phone numbers will work from your phone and the app doesn’t let you do it, very disappointing to have not been made aware my roaming wouldn’t automatically be available when changing contra...

New Phone if I order a new phone would I still have to pay for my SIM contract

Re: Remove Spend Cap

Hellocan you help me to make calls as I’m in Romania and I can’t call even uk numbers or numbers from Romania 

Order tracking

Hi everyone, my tracking has been on this page for a couple days now. With that progress being on dispatched, but blank next to dispatch date. Also no word from DPD. Is this normal?Thanks

Renewal Problem

On Friday 11th I attempted to upgrade my iphone & plan. The previous plan expired in 2023 and I think it likely reverted to a generic plan?I could not log into ‘business’ on the EE website, but it would let me log into the ‘personal’ section of the w...

Contract phone

Hi I placed an order with EE for a mobile phone ive been given an order number beginning with xko but the email header says please call to discuss what does this mean? Ive paid the £30 upfront and was wondering if anyone else has had this thanks