Upfront cost of phone taken but credit check declined

Jamesalexander · ‎02-04-2021

I applied for a pay monthly contract yesterday and paid the upfront cost for the phone of £30 however the credit check was declined and there is nothing to suggest anywhere that I will be refunded or when.

My credit report is actually good (on Experian) so I assumed I had inputted some details incorrectly and then tried a second time and was once again rejected, no idea why.

I am now £60 out of pocket with nothing to show for it except mild confusion, does anyone know if I’m getting my money back?

Zowiekye62 · ‎29-11-2022

Lol laughable and then they ask you for your account number…….only I don’t have an account and then they transfer you round in circles.Like I said please name the specific department that deal with these refunds and their department contact number!

Sent from Outlook for iOS<>

XRaySpeX · ‎29-11-2022

@Zowiekye62 : Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Plato1971 · ‎22-06-2023

It is a known fact these companies take the deposit and decline most customers. You will get the money you paid back but it will take a lot of hassle and they rely on many people giving up on it . You can have perfect credit or poor credit . It will make no difference. I worked for a respected company but know this is part of all mobile suppliers policy . I hope you get it back

Robertdan28 · ‎20-08-2023

Hello i try to make a contract with ee and i paid £30 the deposit and them my credit check was failed and the money never come back to my account

Leanne_T · ‎21-08-2023

Hi @Robertdan28

The upfront payment would have been back in your available balance with the bank within 7 working days. How long ago was the contract declined?

Leanne.

Emogoth_girl · ‎06-09-2023

Hi I did the same my credit check failed and I still not yet received my refund !? It been more than 3- 5 working days as I did on 24th August. When will I receive this back it the second week this week. What do I do if doesn't go in by end of this week?

Thanks

Katie_B · ‎06-09-2023

Good morning @Emogoth_girl.

If you have not received your refund by the end of the week please get in touch with our customer care team.

Katie