Unable to see any billing or statements

[barty1970]

I am unable to view any of my bills when logging into my account either online or via App.  Not been able to see anything for a few days at least.  Have spoken to EE who promised a call back but I have yet to speak further.  Is anyone else having similar issues?

Thanks

[Tom200065]

I’ve tried a different browser, using my laptop and still run into the same problem. I and many other people can get worried when can’t view bills so hopefully this will get sorted, 

[FCUKEE2]

What is wrong with this company?

In 2025 you log into your online account - no information is available whatsoever about your account - INLUDING BILLS.

Install ee App - no information is available whatsoever about your account - INLUDING BILLS.

Link number in ee App - Install ee App - no information is available whatsoever about your account - INLUDING BILLS.

bye EE & FUNK YOU

[Rach_H · Accepted solution]

Hi @FCUKEE2,

Welcome to the Community!

You should be able to view this in both your online account and your app, so it does sound like there may be an issue with something in the background of your account. If you give our team a call then they will be able to takea look, and help you to get this sorted.

Rach

[Aurelie280499]

It’s 2026 and I am having the same problem. Any time I try to pay a bill, the website and the app crashes.

[Debbieam]

Yes I can’t see my device payments 

[Lesley_W]

Hi @Debbieam 

Thanks for coming to our community. 

Have you raised this with our technical team yet?

Lesley

[newforestuser]

I cant believe that this problem is still affecting users after more than two years of grief. A basic account management function  still failing when a customer is interfacing with a "leading" technology company. 

[Debbieam]

Yes - I spoke to someone who said that flex pay device payments visible in app not website . I asked for feedback to be sent to website people .
Debbie 

[Mod Edit - Kindly refrain from sharing personal information on the public forum]