Unable to access account details - we are getting things ready

[CMatHG]

Unable to access copies of bills as never gets past the error message.

Screen refresh multiple times without any success.

Account profile accessible so all my login credentials are valid - and despite this I've changed my password and used the new one without any difference.

Is anybody having the same issue ??

[CMatHG]

Still unable to access my billing and invoices - profile still accessible - but now two weeks have passed by.

The promised email to reset my password has never appeared.

Backoffice systems to amend the domain I'm guessing are still unable to be modified.

[flexgroup]

Hi,

It says: We're unable to retrieve your account details right now

log out and then log in again.

I do this and nothing happens it takes me back to this screen again.

[James_B]

I'm sorry to hear this hasn't been resolved yet, @CMatHG 

Technical support will be back in touch with your as soon as they get an update on your ticket.

James

[James_B]

Hi @flexgroup,

Do you see the same issue logging in via the EE app and at EE login?

James

[flexgroup]

Yes same problem.

[James_B]

Thanks for checking, @flexgroup 

Please get in touch with Technical Support so a member of the team can raise a ticket for the issue with your account.

They'll be happy to help.

James

[Enting]

I'm having the same issue. I can log in, but can only see my profile, nothing else. Pretty bad for a communications company....

[CMatHG]

Tech Support have still made no progress - as here we are another month on I still can't access my billing details to download an invoice copy - but can access my profile without any problem.

Need Tech Support to get their account administration system fixed to allow them to correct the error with differences between the account names - which seemingly was caused by an inadvertent update to a .com address by their verification process on my billing account.

I will again be forced to contact the support team to have them download and email over a copy of my bill !!

[Enting]

Since EE don't seem to care about this issue, I've voted with my feet and cancelled my account. I suggest others do likewise.

Absolutely hopeless.

[CMatHG]

Another week down the line - and although I was told the first time around I could have my bills emailed (and received two of those) I'm now told I cannot have these details emailed now - the outstanding bill would be sent by post - that still hasn't arrived 7 days later.

What I did receive in the post this morning was a letter explaining how the pricing was rising by 7.9%

Could somebody please prioritise the fault - or provide a discount rather than a price rise ??