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Trade in

Whitty1184
Explorer

‎17-02-2023 08:15 AM

I've just received my new upgrade but can't remember if I had selected to trade in my old phone or not. I seem to remember some confusion at the time as when I attempted to put the imei number in it was telling me 'I can't apply multiple discounts' but then did mention sending my old phone once I had set up my new one. Now I have my new phone and there is a 20% MRC discount on the contract but nothing since about sending my phone

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎17-02-2023 08:19 AM

@Whitty1184  If you trade in you’ll receive a returns package soon.   You could call customer service to double check. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Whitty1184
Explorer
In response to Chris_B

‎17-02-2023 08:22 AM

Ok thanks, I've had .y new phone for 5 days now so would have thought I'd gave recieved that by now. I'll give them a call

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Leanne_T
EE Community Support Team
In response to Whitty1184

‎17-02-2023 09:04 AM

Hi @Whitty1184 

The trade in returns pack can take 5-10 working days, please do call us on 150 and the team will make sure the trade in was selected and the pack has been sent to you. 

Leanne 🙂

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