Upgrading

[Liamsesh1]

My contract ends in Sept 2025 and the app saying I can now upgrade without any fee's 

So I go into my local EE store to ask about an upgrade and they wanted £320 upfront and me to trade in my phone to be able to upgrade 

I was also informed I was on a upgrade anytime plan...

Why is the app saying i can upgrade now without fees 

But in store they want over £300 for me to upgrade ? 

[Schockwave]

Hello @Liamsesh1 ,

Welcome to the community,

If you are upgrading with a new phone, then that is the upfront cost of the phone, as phones are now so expensive, the upgrade anytime is for airtime that you can upgrade for free. Hope this makes sense, as you can now get the phone on flex pay over 36 months and pay regularly or pay off earlier, and the airtime plan will be two years.

[Linzi_H · Accepted solution]

Hi @Liamsesh1 

Welcome to the Community.

I'm sorry to hear that you're getting different advice from online and one of our EE Stores. I think the best thing to do would be to reach out to our team directly on 150. From there, they can review all options and work out the best next steps.

Linzi