What is flexi plan

[Marko121]

We have two phones and two add ons and we have two separate bills and it seems we are been charged more than what we should I just don’t understand it 

[Chris_B]

@Marko121  A flex tariff is where you are billed for the air time contract and also billed separately for the device.    Any yearly price increases are only applicable to the airtime contract and not the device contract.  

[Debbie_G · Accepted solution]

Hi @Marko121.

Welcome to the community.

As @Chris_B  has mentioned, you are billed separately for your airtime plan and device payment with Flex pay.

You can find full details on our Flex Pay Explained Help page. 

If you would like to check the charges further, please get in touch with our team.

Debbie