Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Unable to upgrade message

I am currently on a sim only plan and the contract ran out back in April, I tried to look at phones etc to do an upgrade but I get this message at the top of the screen "just so you know, we’re unable to let you upgrade or get another phone yet"I hav...

Broadband + mobile : other household members

I have an EE broadband account, and EE mobile account in my name. I therefore get discount on mobile plans .I've heard mixed information about whether other EE mobile accounts *at the same address* can claim any discount.In my case my wife also has a...

Bill payment

itemized bills

Resolved! Phone insurance

Can i cancel the insurance that i have on my phones

Resolved! Repair Cost

My mobile phone began turning its self off and on. Upon looking online it became apparent this is a common fault at times with Android phones due to malfunctioning batteries in the devices. A few days later when it became apparent this fault would pe...

Statements - I need to see my last 3 months as proof of address. Can anyone help

Email changed

Hi,I've changed my email/login but communication still goes through my initial email.Can you tell me where/how i can redirect communications to the changed email address.Many thanks,

Resolved! New phone

Closed account

How can i solve this problem. Its been 2 weeks i change my pay as you go to contract. From than its look like this.