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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59363 Views
  • 69 replies
  • 14 Helpful

chat service

today i had reason to contact ee via chat service, eventually got through the bot. i waited 2hrs no reply {for which i have a screenshot  } and i had to go out. so ended chat. No way should any customer have to wait that long. is there anyway  to mak...

johnrv by • Investigator
  • 625 Views
  • 4 replies
  • 2 Helpful

Had a device charge I’ve not had before

Have a device charge that I’ve not had before? My partner joined my EE account 3 months ago and have not had this charge before but this month I’ve had another £21 on top of her normal contract and my contract, that was never agreed in store or made ...

True3 by • Explorer
  • 562 Views
  • 3 replies
  • 1 Helpful

Charged sending STOP requests (SMS spam)

I've received spam messages from Pizza Hut and attempted to stop these by sending STOP to 65011.   I'm getting charged to send these STOP requests - is something amiss here?

uvarvu by • Established Contributor
  • 3515 Views
  • 3 replies
  • 0 Helpful

Unable to upgrade message

I am currently on a sim only plan and the contract ran out back in April, I tried to look at phones etc to do an upgrade but I get this message at the top of the screen "just so you know, we’re unable to let you upgrade or get another phone yet"I hav...

Broadband + mobile : other household members

I have an EE broadband account, and EE mobile account in my name. I therefore get discount on mobile plans .I've heard mixed information about whether other EE mobile accounts *at the same address* can claim any discount.In my case my wife also has a...

planetf1b by • Established Contributor
  • 756 Views
  • 2 replies
  • 2 Helpful

Resolved! Repair Cost

My mobile phone began turning its self off and on. Upon looking online it became apparent this is a common fault at times with Android phones due to malfunctioning batteries in the devices. A few days later when it became apparent this fault would pe...

edgy3006 by • Explorer
  • 1298 Views
  • 2 replies
  • 1 Helpful
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