FF DISCOUNT

[Mo2957]

Hi I have just changed on line my wife’s phone to sim only … the order form said £15 - 30% FF = £10.50 . 
I have an email saying plan cost £15 .. no mention of FF Discount ., when I look at plan details on the app it’s says plan cost £12.50 .. and now wife has a txt saying FF removed … appalling I don’t know what we are being charged ? 

[James_B]

Hi @Mo2957,

Welcome to the EE Community. 🙂

Did the message mention why the discount has been removed?

James

[Mo2957]

No , it simply said FF now finished .. this was received post clicking on the offset button that said it applied . 

[Mo2957]

I have been on the phone for quite a while ..,no real solution and no answer as to why I was offered a price with FF discount and then after accepting and ordering it was removed … but I have been advised it may take up to 4 weeks to get a resolution ..

[James_B]

Was this an upgrade @Mo2957?

James

[Mo2957]

Yes it was .. my wife’s contract was up in December ..,she has not decided what new phone she wants , so thought go sim only for the moment .. wish I had not bothered 

[Leanne_T]

Hi @Mo2957 

I'm sorry to hear this has happened, once the team have investigated the account and why the discount was removed you will be contacted with further information. 

Leanne.

[Whitty1184]

They like to show prices before VAT so that's where the £12.50 is coming from. £12.50 +VAT = £15