Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Data

Good day I want to know if my data has been added/rolled over for this month

Bill

My account has been suspended as I need to pay my bill but I cant see how much is owed and I've logged into My EE on both my phone and computer.

Notice to end contract

My SIM only contract ends on 1st December. I understand I have to give 30 days notice to end the contract. Do I give that notice on 1st November or do I have to wait until 1st December?

Resolved! Good morning .please can you tell me when I’m due for an upgrade.thank you

About my direct debit

My two mobiles direct debit is 182 pounds then I got 276 I want detail explanation about it even am using outside roaming also why the variations are there

Resolved! Help

How can you lower your monthly bill

Unauthorized charges

Hi Team,i have been charged unethically for the services I have not used.

Resolved! Extra charges

Hi guys. So my child has a second line on my account that I have capped at £0 so he can’t go over at all. It’s always been capped. However ee have allowed him to spend almost £100 on PlayStation via his phone and then decided to double my add on to £...

Resolved! Bill date

Can I pay my bill before the due date as I may not have it when it's due

Resolved! Cancelling

I have a 4g EE mini wifi box and I don’t use have any use for it anymore so how can I cancel my subscription?