Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill last month I was charged ,£75 which was paid again 2:17 ded but i

I paid £75 last month which was refunded a EE mistake now I've got late charges & been charged £75 again, I'm disabled & struggle with no phone plz call 07

Resolved! Bill

Could you tell me my payments for each month please

EE pay as you go customer switching to contract keep my number

I am an EE pay as you go customer and i got a new phone on contrat from EE today. I want to keep my old number. what is the quickest way to do this.Thanks in advance

Cancellation of Wi-Fi box

Hi, I’ve just upgraded my phone to a more expensive plan per month. I don’t use the Wi-Fi box that I currently have and I was hoping we would be able to cancel that contract or at the very lease bring the monthly payment down as it’s not being used. ...

Itemised Bill

Hi all, just started a new contract and asked for itemised billing not to be included as it had in my last contract. But I am still being charged for it althoughthe rest of my new contract is as agreed.

Purchase

Hi . I need to claim my phone . How can I found my purchase date?

Payment

Hello I have been charged 2 times for my monthly bill

direct debit after upgrade changed payment now restricted me as tried to take

ive just upgraded aft a sim only plan and was paying my bills a week late by debit card as that was my payday and never missed a bill so after paying the bill i set up a dd and changed the payment date to the 1st of every month on payday to make thin...

Bill

Hi, can you help me with my bill I’m not too sure what all the charges of all about

Contracts & Billing

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