Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Credit check

my credit score is 585 and I am 20 years old, can I get an iPhone 14 pro max 128gb monthly contract if I pay £100 upfront

Resolved! Google play refund

Hey, I recently had issues with my son purchasing roblox via the mobile contract and ended up with few hundred phone bill after alot of hassle, roblox agreed to refund the transactions to Google play, who have then said they would refund to the payme...

Resolved! costs of calls outside my allowance

how much does EE charge me for calls outside my allowance? is there a list of the prices?

Resolved! I want to aamend my account

I want to add my wife's name in the account

I feel ripped off

I was sold an upgrade to a S23 Ultra for £88 a month. The phone is the complete opposite of what I was told in store. You phone agent has informed me that I can not return a phone I bought from the store. Apparently when you buy a phone from the s...

Resolved! How to stop paper bills

I want to stop receiving paper bills

Resolved! Discount

If my friend was to join EE as a new customer and say the plan they chose had already got a discount applied lets say 30% can they use there blue light or student discount on top of the current discount already on

Resolved! 2 contracts

Hi I have two contracts with EE at the moment. One finish on the 7th sept 23. I want cancel this contract. I have another contract that has over another year on it. Could I transfer first contracts phone number on to the newer contract that stil...

Resolved! Adding pre existing number to additional line

I want to pay for an additional line on my account, but transfer my partners number - which is on his own account - to my new additional line. Is this possible?

Resolved! Upgrade

Where do I find when I can upgrade??