Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Phone record

I need access to my phone records - monthly contract. How do I go about this please?

Resolved! I’m the account holder but can’t access anything

I am the account holder I am the bill payer, but when I go to access my accounts online to see about upgrade my sim or phone or change anything it says I don’t have permission contact the bill later. That’s me?? Can someone help please.

Resolved! Paid bill via Apple pay 5 days ago, its still in pending and my services are off

I don't understand what is happening I paid via Apple Pay and my services are suspended, I don't understand.I paid on Wednesday, today is Monday and it's still in pending but it's out of my bank, what is happening can someone please help. Thank you....

Bill

How do i pay phone bill if direct debit isn’t connected

Will I be charged for sharing an iCloud link?

Hello my daughter used my phone to send pictures to her own phone. She has done this by sharing an iCloud link. Will I be charged for this? Thanks

Upgrade

Why won’t it let me upgrade online

bill pay

i cannot pay the bill it has error when i try to pay

Resolved! Do roaming costs automatically go on my monthly bill

Do roaming daily cost of £2.29 come off my monthly bill automatically or pay upfront

Check my current bill

Hi there, I want to check something on my recent bill. I turned my mobile data off as I am abroad, however I have checked and it is on. Can I check now, if I have been charged for anything a few hours ago....

Homeless

Please help I'm homeless and I don't want to lose my internet it's my only way of trying to contact landlord and my mental health worker