Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Deployed overseas

I am currently deployed overseas with the Royal Navy and where I am there is no coverage so I can’t use any of the contract stuff I pay for, is there any way I can delay the payments till I’m back and can use it again? Otherwise it’s a waste of 10 mo...

Resolved! Spending cap

I have had a text to say “as you have a spending by cap we have barred some services such as MMS and data roaming”. I’ve looked at my account thought and I have not additional spend. How do I get the bar removed?