Change from contract to pay as you go

[Roshy22]

Hello, I spoke to CS a month ago about changing my contract to pay as you go and keep my number.  They told me my contract will be cancelled on 1 December.  I got a text as I normally get every month regarding my bill payments, but nothing about any cancellations.   They will be taking payment on 4 December, even though I gave them notice.

Please can you advise, Thanks.

[XRaySpeX]

@Roshy22 : When was your contract term due to expire naturally?

[Roshy22]

Hi, my contract expired in 2018 i never upgraded, and was happy to continue until now.

[Leanne_T]

Hi @Roshy22 

Thanks for coming here. 

Has your account changed to pay as you go? 

If you text BALANCE to 150 what does the reply show? 

Leanne.

[Roshy22]

Hi @Leanne_T 

My account has not changed to pay as you go, I text BALANCE  and got: 

Your current charges to go onto your next bill are £0.00 (this excludes line rental, VAT & any unprocessed charges). Your current allowance is: Unlimited UK and EU Texts, Unlimited Roaming SMS and unlimited minutes to use in the UK, and whilst abroad in our Europe Zone. You have 18.6GB remaining of your 20.0GB data allowance. This will reset 26 Dec 2023.

I also got this text which EE normally sends before payment:

Hi from EE. We'll take your mobile bill payment on or after 04/12/2023. You can view your bill at ee.co.uk/bill  or reply BILL to this message. Please visit ee.co.uk/billing  for information on understanding your bill. Thanks

Roshys

[Leanne_T · Accepted solution]

Thanks for coming back to me @Roshy22 

To get this looked into, please call us on 150 and our mobile guides will check the account for you and help get this sorted 🙂

Leanne.