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Suspended phone

Beckylamb1111
Explorer

‎15-02-2023 06:48 AM

Hi, I payed my outstanding bill yesterday, the payment has left my account but my phone is still suspended 

0 Helpful
3 REPLIES 3
Beckylamb1111
Explorer

‎15-02-2023 06:47 AM

Hi, I payed my outstanding bill yesterday the payment has left my bank but my phone is still suspended 

0 Helpful
Chris_B
EE Community Star
EE Community Star

‎15-02-2023 07:21 AM

@Beckylamb1111   It’s takes around 24h before you’ll get a working signal again. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Katie_B
EE Community Support Team
In response to Beckylamb1111

‎15-02-2023 08:03 AM

Hello @Beckylamb1111. 

Once a payment has been made it can take 24 hours for services to be restored. 

Have you tried switching your device off an on?

Katie

0 Helpful