Billing Issue

[Ls58]

I paid my bill. 1 week in advance, the amount was returned to my card for some reason. The due date for the bill was yesterday, on the 5th of May 2025, I tried to pay it once again but the app keeps showing error codes, I log in from my laptop and it says my account has been suspended. I tried again this morning, 6th of May but still cannot pay my bill and they won't answer the phone I've been on hold for over 10 minutes. This is outrageous as they will probably charge a late fee.

[Northerner]

Hi @Ls58 

You'll need to speak to EE CS on 150 about this issue.

Thanks 

[Schockwave]

@Ls58 , jus press option 2 and you should get to speak to someone.

[SFW8]

I’ve experienced the same issue for 4 months now. There was an issue with Apple Pay firstly, this month I paid over the phone with an agent and there were still issues with my payment. I thought it had been paid and they didn’t claim the payment. It’s out my bank account but they didn’t claim it and switched my phone off.

I’m sure they are breaching their contact as there are issues with payment with apply pay or now over the phone. Additionally it’s unfair business practices as they are expecting customers to pay double to try and clear their bills due to no fault of their own. 

[Katie_B]

Hello @SFW8. 

Thanks for coming here. 

When you spoke with our customer care team did they search for a missing payment?

Does the payment show as taken with your bank or is it in a pending state?

Katie