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Roam Abroad Pass

froufroulalas
Visitor

‎24-07-2024 12:08 AM

Hi,

Prior to travelling to the US, I bought the Roam Abroad Pass in order to use my allowed data in the States. After a week or so, I found that my regular text messages were not working nor my calls and so I called up the EE helpline. The agent changed the pass on my account and my text messages were working after that. Today I received my monthly bill and was surprised to see a further £16 Roaming Pass charge on top of the £25 charge. What has happened here? What can I do to change this? I don’t want a £50 bill come this time next month. Any help is appreciated, thank you!!!

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0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎24-07-2024 01:21 AM

Your billing date fell within your trip. So you were charged for about 20 days before your billing date & the full £25 for the full billing month after. That's how Roam Abroad Pass charging works. It's just a matter of timing!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP