Xbox Game pass still active after ending contract

[Carew95]

Hello, 
It has been almost 2 years since I have ended my contract with EE, but the Xbox Game pass is still active, and I can't cancel, renew or manage the subspriction in any way possible.
I can't call the costumer service number since I am not in the UK and my current mobile plan doesn't include calls abroad.
It's crazy that there is no EE chat support..
Can someone please help me with this? 
Thank you

[Lesley_W]

Hi @Carew95 

Thanks for coming to our community,

I'm sorry you are having trouble managing your Games Pass after leaving, What changes were you trying to make and what error are you seeing?

Lesley

[Carew95]

Hi @Lesley_W ,

I would like to 'unlink' my xbox game pass from EE. It seems weird that I still have access to the game pass (without any monthly charge), even if I ended my contract with EE 2 years ago.

Thanks,
Andrea

[Katie_B]

Hi @Carew95. 

Thanks for getting back to us. 

Our customer care team would need to look into this further for you. 

When possible, please give us a call. 

Katie

[Carew95]

Hello @Katie_B ,

Unfortunately I can't call the costumer service number since I am not in the UK and my current mobile plan doesn't include calls abroad.
Is there another way to contact the support?

Thanks,
Andrea

[Katie_B]

Hello @Carew95. 

Do you have access to another phone?

Will you be returning to the UK soon?

Katie

[Carew95]

Hi @Katie_B ,

I don't have access to another phone and I'll be not returning to the UK any time soon.
Is there another way to get in touch? 

Andrea

[Christopher_G · Accepted solution]

Hi @Carew95. 

At the moment, live chat can only be found in the EE app for pay monthly EE customers. 

Our other contact methods, including an international number, can be found on our Contact Us page.

Hope you get sorted.

Chris

[Carew95]

Hello, 

I finally managed to contact support but still nothing. The game pass is still active. 

[Christopher_G]

Hi @Carew95 

What did the customer service team say when you called? Were they able to confirm that you won't be charged?

Chris